Policies and store hours

Exchange/return policy:

No exchanges or returns on products that have been tampered with, we suggest to have a treatment with skincare purchasing.

There are No returns taken when you purchase or have been gifted products/items. You may have received a complimentary discount with your treatment and we can not refund the item. Please have your receipt & batch number ready to submit . We do not offer returns past a 2-week period. We follow the policies set in place by the vendors. Our vendors are great with exchanges that are brought to attention within a reasonable time period of purchase date, remember product must not be opened or tampered with. All purchases are final, if unopened and unused we will submit an enquiry to the vendors. The Skincare Line is spectacular with shelve life especially being organic and plant based!

Gift Cards :

Each spa/salon service provider at Ophelia’s offers a selection of services for Gift certificates, details of purchase & use is with the specific Service provider the Gift Card was purchased with. Gift cards are not transferable.

Gift Cards are for spa treatments, the gift card number and other details will be on the gift card, if you were gifted a treatment you can schedule your appointment on our online calendars Please have the gift card # listed in notes you can provide & bring the card in to be used with the salon or spa provider your treatment is with and enjoy.

If you have a gift card, when scheduling if you no show your spa appointment, the Gift card will be put towards your treatment time that you requested.

A gift card is valid within the date listed on the card. Typically ^3months-1year of purchase. We suggest to schedule with plenty of time before the expiration date approaches. See Cancellation policy for rescheduling purposes.

Cancellation Policy:

We require 7 days notice, to 48 hour cancelation/ rescheduling with requested spa service, you can follow the scheduling link provided with confirmation of your original appointment. A cancelation fee may be required before requesting another appointment with your intended service provider within our establishment. Your appointment will automatically be paid for the day of your scheduled appointment.